Frequently Asked Questions

Everything you need to know about your skincare journey with Derma Beauty Store.

Are your skincare products suitable for sensitive skin?

Most of our products are formulated with dermatologically tested ingredients suitable for sensitive skin. We recommend checking the full ingredient list on each product page or performing a patch test before full application.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to our carrier's website to monitor your delivery status in real-time.

What is your return policy for opened products?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team to discuss our satisfaction guarantee.

Do you offer international shipping?

Yes, Derma Beauty Store ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.

Are your beauty products cruelty-free?

We are committed to ethical beauty. 100% of our in-house formulations are cruelty-free, and we prioritize partnering with brands that do not test on animals.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.